01 / Consulting
Customer Retention Strategy
Focus your retention efforts on the customer groups, repeat-engagement moments, and actions that fit your business.
From$1,800/ project
Marketing strategy · Customer retention
Strategythatconnects.
Give every customer relationship a clearer next step. Practical consulting for retention, offers, and communication.
About Unity InnovationsMore intention.
More intention.
Stronger connections.
Unity Innovations is a Denver-based marketing strategy and customer retention consulting company, established on June 25, 2024.
We help businesses organize what happens after the first customer interaction: how to encourage continued engagement, plan relevant offers, and make communication more consistent over time.
Each engagement centers on a defined planning question and written recommendations. We work from the information you provide, consider your team’s capacity, and explain what the available data can and cannot support.
- Our focus
- Customer retention
and marketing planning - Our role
- Strategic advice
and practical frameworks
Four focused services
Build lasting relationships.
Choose the planning support that matches the question your business needs to answer.
Starting fees are in USD for a defined consulting project. Your written proposal confirms the scope, timeline, and total fee. Campaign execution, software, media spend, and applicable taxes are separate.
02 / Consulting
Promotional Offer Planning
Build a seasonal or thematic promotional calendar with clear offer structures, bundles, and presentation guidance.
From$1,250/ project
03 / Consulting
Customer Communication Lifecycle
Connect welcome, follow-up, and re-engagement messages through a purposeful customer communication framework.
From$1,650/ project
04 / Consulting
Retention Performance Review
Interpret your existing repeat-customer indicators, review current initiatives, and identify the questions to investigate next.
From$950/ project
Our approachClarity at
Clarity at
every stage.
A defined question, a practical plan, and a thoughtful review. Every project has a clear scope before work begins.
- 01 / Understand
Start with context.
We clarify your business goals, review the agreed information, and understand the customer experience and resources you have today.
- 02 / Plan
Make the priorities usable.
We develop the agreed roadmap, calendar, framework, or findings report with specific recommendations and clearly stated assumptions.
- 03 / Review
Leave with next steps.
We walk through the recommendations, discuss open questions, and identify what your team needs to implement or track next.
Working principles
Useful advice starts with honest context.
The value of a planning engagement comes from how clearly it helps your business decide what to do next.
Grounded in your information
We distinguish available evidence from assumptions. Missing data becomes a question to investigate, rather than a reason to promise a result.
Designed for your team
Recommendations consider the time, resources, and responsibilities you describe. Priorities should be realistic enough to put into practice.
Clear about the scope
You receive defined planning deliverables and a review of the recommendations. Implementation and ongoing management require a separate agreement.
Project preparationBring the context.
Bring the context.
We will organize the questions.
You do not need a perfect data set to begin a scoping conversation. A clear picture of your current activity helps define useful work.
Your priorities
Describe the customer challenge, the business goal, and the decisions you need help making. Include your planning period and any important deadlines.
Your current activity
Gather existing follow-up messages, promotional calendars, or relevant retention reports. Share what has already been tried and what remains unclear.
Your operating limits
Explain your team’s capacity, communication channels, offer constraints, and approval process. These details help keep recommendations practical.
Use aggregated or de-identified information where possible. Do not enter customer lists, passwords, payment details, or other sensitive records into the inquiry form or website guide.
Reviews · Illustrative samplesA perspective
A perspective
on the work.
The following four reviews are fictional samples supplied for this website. They illustrate the type of planning support offered and are not verified client testimonials or evidence of results.
1 / 4
Customer Retention Strategy
“We were good at bringing in first-time customers. What happened after that was much less organized. Unity Innovations helped us decide which customer groups to focus on and what a reasonable follow-up plan would look like. I especially appreciated that they considered how much our small team could actually handle. We left with priorities we could work through.”
Promotional Offer Planning
“Our promotions usually started with someone asking, ‘What should we put on sale this week?’ Working through a seasonal calendar made us think further ahead. We looked at bundles, timing and how to present each offer so customers could understand it. The calendar was probably the most useful part for us—we finally had time to prepare instead of rushing everything.”
Customer Communication Lifecycle
“Our welcome emails were fine on their own, but the follow-up was inconsistent. Sometimes customers heard from us twice in a week, then nothing for a while. The communication framework helped us give each stage a purpose and decide when a message made sense. Our team still writes the emails, but we now have a shared plan to refer to.”
Retention Performance Review
“I appreciated how carefully they worked with the reports we provided. They explained what the repeat-customer numbers could tell us and where we needed more information before drawing conclusions. We walked through the findings together, which helped. I finished the review knowing which questions to investigate next and what information our team should start tracking more consistently.”
Discuss your projectLet’s make
Let’s make
the next step
clearer.
Tell us where your customer relationships need more structure. Start with the service that fits your current planning question.
- advisory
@unityinnovationsonline.com - Address
- 1070 Ogden St, Denver, CO 80218
- Phone
- +1 970-708-6712
Consulting scope, availability, and fees are confirmed in a written proposal.