Cancellation & Refund Policy
Last updated: June 25, 2024
This policy explains how project cancellation, pauses, and requests for refunds are considered. The signed project agreement and applicable law determine the terms of a specific engagement.
1. Scope of this policy
Unity Innovations provides consulting projects built around agreed planning deliverables. A cancellation can affect work already completed, work in progress, scheduled review time, and the remaining scope. This policy describes a general process for addressing those issues clearly and fairly.
It applies to consulting engagements rather than a purchase made through this website, because the website does not accept project payments or automatically create a booking. If a project agreement contains specific cancellation terms, those terms control the engagement to the extent lawful. This policy does not override a right to a refund or cancellation that applicable law requires.
2. How to request cancellation
Send a written request directly to the business using the email address at the end of this page. Identify your company, the project or invoice reference if available, the service involved, and the date on which you want work to stop. Explain whether you are requesting a complete cancellation, a temporary pause, or a change in scope.
The website inquiry form displays a confirmation only and does not deliver a cancellation request. A conversation with the automated guide also does not notify the business that a project should stop. If time is important, use direct communication and ask for written acknowledgement so both parties have a clear record of the request and its effect.
3. Before work begins
If an agreed project is cancelled before consulting work begins, amounts paid for unperformed work should ordinarily be eligible for return, subject to the written agreement and any non-recoverable costs that the client specifically approved. A payment should not be treated as earned merely because it was described as an advance payment.
If the agreement reserves time or includes a cancellation charge, the basis for that charge should be disclosed before acceptance and assessed in accordance with applicable law. Unity Innovations should explain any amount it proposes to retain and identify the work, agreed reservation term, or approved expense associated with it. Undisclosed administrative deductions should not be introduced after cancellation.
4. After work has started
When work has begun, the parties should review the scope completed through the effective cancellation date, the status of in-progress deliverables, and any approved costs already incurred. Work that has actually been performed may remain payable even if the client later decides not to implement the recommendations.
For a fixed-fee project, the allocation should be based on agreed milestones, deliverables, or another reasonable method stated in the agreement. For an engagement billed by time, any retained amount should relate to documented work performed at the agreed rate. An explanation of the allocation should be provided so the client can understand how the remaining balance or refund was calculated.
5. Pauses, delays, and missing information
A client may ask to pause work because information, internal approvals, or team availability have changed. A pause does not automatically cancel a project or guarantee that the same delivery dates will remain available. The parties should confirm what is paused, which work may continue, and what conditions are needed to resume.
If agreed inputs are missing for an extended period, Unity Innovations may propose a revised schedule or a written closeout of the unfinished scope. The client should be given a reasonable opportunity to clarify its intentions. Payment already earned for completed work is separate from amounts held for future work. A project should not remain indefinitely ambiguous about the scope, schedule, and financial position.
6. Changing the service or reducing the scope
Sometimes the original planning question changes after an initial review. The client may prefer a different service, a shorter planning period, or fewer deliverables. A change should be discussed and confirmed in writing before it is treated as an amendment to the project.
Work completed under the original scope does not automatically become free because the new scope is smaller. At the same time, fees for unperformed work should be reconsidered rather than retained without explanation. The revised agreement should identify the remaining work, any credit for amounts already paid, and any change in timeline or total fee.
7. Refund requests and assessment
A refund request should state the amount requested and the reason. Useful context includes the agreed deliverables, payment history, cancellation date, and the specific concern about work or charges. Include copies or references that help locate the engagement, but do not send payment-card numbers or confidential customer data.
The request should be assessed against the written scope, the work actually completed, approved expenses, the applicable cancellation provisions, and relevant law. A disagreement with a recommendation or a business outcome does not by itself establish that consulting work was not performed. If a promised deliverable was not provided, the parties should discuss correction, a scope adjustment, or an appropriate refund or credit.
8. Approved refunds and payment handling
If a refund is approved, Unity Innovations should confirm the amount and method in writing. Where practical, a refund should return through the original payment method or another method agreed with the payer. The time at which funds become available may depend on the payment provider and financial institution, so the business should not promise a bank-processing time it cannot control.
Any deduction should be itemized and grounded in the agreement, approved costs, or work performed. If the client owes an undisputed amount for completed work, the parties may agree how that amount affects the remaining balance. A refund does not authorize either party to publish confidential materials or misrepresent the nature of the engagement.
9. Cancellation initiated by Unity Innovations
The business may need to stop or decline work if the requested activity is outside the agreed scope, required information cannot lawfully be supplied, a conflict prevents appropriate work, or a material contractual issue remains unresolved. Where reasonable, the issue should be explained and the client given an opportunity to address it before termination.
If Unity Innovations ends an engagement, it should account for completed work and approved costs, provide an appropriate status of deliverables, and address amounts paid for unperformed work. A termination should not be used to retain payment for work that will not be delivered without a lawful contractual basis.
10. Closeout, disputes, and contact
At closeout, the parties should identify which deliverables are complete, which remain unfinished, and which use rights or confidentiality duties continue. Incomplete planning materials may not be suitable for implementation without further review. Any transfer of project files should follow the agreement and any outstanding payment or data-handling requirements that lawfully apply.
If you disagree with the calculation or decision, explain the disputed item and request a written review. The business and client should try to resolve the issue based on the project records. This policy does not restrict a lawful charge dispute, complaint to a regulator, or remedy that cannot be waived. Use the direct contact information below for a cancellation or refund request.
Contact Unity Innovations
- advisory@unityinnovationsonline.com
- Address
- 1070 Ogden St, Denver, CO 80218
- Phone
- +1 970-708-6712