Terms & Conditions
Last updated: June 25, 2024
These Terms & Conditions govern use of the Unity Innovations website and describe the general framework for its consulting services. A written project agreement defines the work for an individual engagement.
1. Using this website
By accessing this website, you agree to use it lawfully and in a manner consistent with these terms. The site provides information about marketing strategy and customer retention consulting. It is intended for people able to enter into business arrangements and for authorized representatives making inquiries on behalf of a business.
Reading a service page, using the website guide, or completing a form does not create a consulting relationship. The website does not provide a checkout, collect a project payment, or automatically reserve availability. If you do not agree with these terms, you should stop using the website. Non-waivable rights available under applicable law remain in place.
2. Nature of the consulting services
Unity Innovations offers Customer Retention Strategy, Promotional Offer Planning, Customer Communication Lifecycle, and Retention Performance Review. Depending on the written scope, work may involve reviewing client-supplied information, identifying planning priorities, developing a promotional calendar or communication framework, and discussing written findings and recommendations.
These are advisory and planning services. Campaign execution, software setup, customer outreach, media buying, ongoing reporting, and management of third-party systems are not included unless expressly stated in a separate agreement. The client decides whether and how to implement recommendations and remains responsible for its products, pricing, customer experience, communications, and business operations.
3. Proposals and project formation
A project begins only after the parties agree to an appropriate written scope and any conditions stated in that agreement are met. The proposal or project agreement should identify the selected service, deliverables, fee, payment schedule, required inputs, timing assumptions, review process, and relevant responsibilities. An inquiry is an invitation to discuss possible work, rather than an accepted offer for a specific project.
Starting prices shown on this website are indicative USD fees for a defined planning engagement. The written quote may differ based on data volume, complexity, planning period, and the deliverables requested. If a signed project agreement conflicts with these general terms, its specific provisions control that engagement to the extent permitted by law.
4. Client information and responsibilities
The client is responsible for supplying timely and accurate information that it is authorized to share. This includes explaining relevant metric definitions, reporting periods, business objectives, communication channels, offer constraints, and the resources available for implementation. The client should identify important omissions, unusual events, or limitations that may affect interpretation.
Clients should avoid transferring unnecessary personal information. Aggregate reports and de-identified materials are preferred where sufficient for the task. The client remains responsible for customer permissions, marketing consent, advertising claims, discounts, contractual promises, and compliance affecting its own business. Unity Innovations does not independently verify every record or provide legal, tax, accounting, or regulated financial advice.
5. Timing, review, and changes in scope
Timing estimates depend on the scope and the availability of the agreed inputs, decisions, and feedback. A typical planning window shown on a service description is an estimate, not a guaranteed deadline for every project. If materials are incomplete or an approval is delayed, the parties should discuss the effect on the schedule rather than assume the original dates remain unchanged.
Review rounds and acceptance criteria should be described in the project agreement. Requests for additional services, new reporting periods, extra customer groups, or deliverables outside the agreed brief may require a revised fee or schedule. Changes should be confirmed in writing before additional work is started. Silence does not automatically approve a new scope or authorize new charges.
6. Fees, cancellation, and project records
Fees and payment arrangements are set out in the written project agreement and invoices. Unless the agreement provides otherwise, website starting fees do not include campaign execution, software subscriptions, media spend, third-party charges, or applicable taxes. The site does not request payment-card information through its inquiry form or assistant.
Cancellation, project pauses, and refunds are addressed by the written agreement and the general Cancellation & Refund Policy. Payment procedures are described in the Payment Policy. A cancelled project may still require payment for work already performed and expressly approved costs, while amounts attributable to unperformed work should be addressed fairly and in accordance with the agreement and applicable law.
7. Materials, confidentiality, and permitted use
The client retains its rights in materials it provides. The client grants the permissions reasonably needed to review those materials and perform the agreed work. Unity Innovations retains rights in its pre-existing methods, templates, general know-how, and website content. The project agreement should specify the client’s rights to use completed project deliverables and any transfer or license conditions.
Confidential project information should be used for the agreed purpose and shared only where reasonably needed or legally required. Confidentiality does not apply to information that is lawfully public, independently developed, or received without a duty of confidence. Neither party should publish the other’s nonpublic materials, identity as a client, or project results without appropriate permission.
8. Appropriate conduct and website limitations
You must not interfere with the website, attempt unauthorized access, introduce harmful code, scrape information in a way that disrupts service, impersonate another person, or use forms to submit unlawful or infringing material. You should not upload passwords, confidential customer lists, sensitive records, or payment information into the website guide.
The site may be changed, interrupted, or temporarily unavailable. Unity Innovations aims to present useful information but does not promise uninterrupted access or that every statement will fit every business situation. Information may need correction as circumstances change. Restrictions or suspension of access should be proportionate to misuse, security needs, and applicable law.
9. Forms, the assistant, and illustrative reviews
The message and feedback forms validate required fields and display a completion confirmation. They do not send a message, deliver feedback, book a project, or create a service contract. Contact the business directly if you want an inquiry to be received. The automated assistant uses website information and is not a substitute for an agreed consulting engagement or professional judgment about a particular business.
The four review examples on the website are clearly identified as fictional samples. They are illustrative wording, not verified customer endorsements, proof of results, or representations about actual engagements. They should not be relied upon as a promise that another business will receive a particular outcome.
10. No guaranteed outcomes and responsibility for losses
Consulting recommendations depend on the available information and involve judgment under uncertainty. Changes in customer behavior, market conditions, execution, product quality, pricing, and other factors can affect results. No particular increase in sales, ROI, repeat purchases, customer engagement, or retention is guaranteed.
To the extent permitted by applicable law, website information is provided as available, and the business does not assume responsibility for losses caused solely by reliance on general website content rather than an agreed engagement. Any limitation of responsibility for an individual project should be addressed in its signed agreement. Nothing in these terms excludes liability that cannot lawfully be excluded or removes a consumer protection that cannot be waived.
11. Resolving questions and applicable law
If a concern arises, contact Unity Innovations with a clear description of the issue and relevant project details. The parties should first try to clarify the facts and discuss an appropriate resolution. These website terms do not impose mandatory arbitration, prevent a lawful complaint to a regulator, or eliminate access to rights required by applicable law.
Colorado law governs these general website terms to the extent permitted by applicable choice-of-law rules. A project agreement may specify an appropriate governing-law or dispute-resolution provision for that engagement. If part of these terms is unenforceable, the remaining provisions continue to apply where lawful. Changes to the terms should be reflected in an updated page, with additional notice where required.
Contact Unity Innovations
- advisory@unityinnovationsonline.com
- Address
- 1070 Ogden St, Denver, CO 80218
- Phone
- +1 970-708-6712