Payment Policy
Last updated: June 25, 2024
This policy describes project pricing, advance payments, milestones, invoices, and overdue balances for Unity Innovations consulting engagements. The written project agreement confirms the payment terms that apply to your project.
1. Fees and written quotations
The website lists starting project fees in U.S. dollars. These amounts describe an initial level for a defined consulting engagement; they are not a fixed price for every business, every reporting period, or every requested deliverable. Data volume, complexity, planning period, the number of customer groups, and the depth of the review can affect the final quote.
Before a project is accepted, the written proposal should identify the scope, total consulting fee, any applicable taxes, payment schedule, and assumptions that may affect the price. The client should have an opportunity to understand these items before agreeing to proceed. An automated form confirmation is not an invoice or an accepted quotation.
2. What a planning fee includes
A consulting fee covers the deliverables and review activities specifically identified in the scope. Depending on the service, these may include a retention roadmap, promotional calendar, customer communication framework, or retention findings report and discussion. The number of review rounds and the format of the deliverables should be agreed in the proposal.
Campaign execution, software subscriptions, media spend, creative production beyond the agreed planning materials, customer messaging, and ongoing management are separate unless expressly included. No third-party expense should be incurred on the client’s behalf without an appropriate authorization. Fees for additional work should be discussed before that work is performed.
3. Advance payments
A project may require an advance payment before work is scheduled or started. The amount and timing must be stated in the written agreement or accepted invoice. An advance payment is applied toward the agreed consulting work; it should not be described as automatically non-refundable without an appropriate disclosed and lawful basis.
The advance amount may depend on the project size, milestones, and timing. This policy does not impose a universal percentage for every engagement. If the project is cancelled, the amount attributable to work performed and approved costs should be distinguished from amounts for unperformed work. The Cancellation & Refund Policy and the project agreement address that accounting.
4. Milestones and staged payments
Some engagements may use staged payments, such as an initial amount followed by a payment associated with a defined draft, review, or completed deliverable. The milestone and the event that makes payment due should be clear enough for both parties to understand when an invoice will be issued.
A milestone should not depend on an unspecified business result unless the parties expressly agree to an appropriate arrangement. Unity Innovations offers planning and advisory services without guaranteed sales, ROI, or retention outcomes. Payment for agreed work is therefore ordinarily linked to the scope and delivery process rather than a promised increase in business performance.
5. Invoices and payment information
An invoice should identify the business, client, relevant project, service or milestone, amount due, currency, issue date, and payment deadline. It should also identify approved expenses and applicable tax amounts separately when appropriate. If a client requires a purchase order, vendor reference, or billing contact, that information should be supplied before the invoice is issued.
The website does not accept card payments and does not ask for card numbers, account passwords, or sensitive banking details in its inquiry form or assistant. Payment instructions should be provided directly through the agreed business process. If an unexpected request changes payment instructions, verify the change using established contact information before making a payment.
6. Due dates and payment methods
The accepted invoice or agreement sets the due date and permitted payment method. Do not assume that a particular payment period or installment arrangement applies simply because a starting fee appears on the website. If no due date is clear, ask for clarification before the project proceeds.
The payer should use the stated project or invoice reference where practical so the payment can be reconciled. Bank, transfer, currency-conversion, or provider fees should be allocated as agreed and disclosed where relevant. Unity Innovations should not request that clients send complete payment credentials through ordinary website messages.
7. Questions or disputes about an invoice
If you believe an invoice is incorrect, contact the business promptly and identify the disputed item. State the relevant scope or milestone and explain the difference you believe needs correction. Keep the correspondence focused on the invoice information rather than including unnecessary customer records.
The parties should review the agreement, approvals, deliverable status, and payment history. An undisputed amount should not be confused with a disputed charge. Corrected invoices or agreed credits should be documented in writing. This policy does not prevent a lawful payment dispute or require a client to give up a remedy provided by applicable law.
8. Late payments and work pauses
If an invoice becomes overdue, Unity Innovations may contact the client to clarify the status and request payment or an agreed resolution. A work pause may be appropriate when a material balance remains unpaid, subject to the project agreement and reasonable notice. A pause can affect delivery dates and the availability of future review time.
Late fees, interest, collection costs, or similar charges apply only if expressly agreed in advance and permitted by law. This website does not impose a hidden automatic penalty. If the client is experiencing a payment issue, the parties may discuss a revised schedule, but a new arrangement should be confirmed in writing rather than assumed from informal correspondence.
9. Scope changes, cancellation, and credits
If the client requests additional work, the parties should agree on the revised scope and fee before the work begins. A change may require a new invoice, a revised milestone, or a credit against an existing advance payment. The revised terms should make clear how previous payments are applied.
If a project is cancelled or reduced, completed work and approved costs should be accounted for separately from unperformed work. Any approved refund or credit should identify its basis and amount. The method and processing of a refund are addressed in the Cancellation & Refund Policy and the specific project agreement.
10. Records, taxes, and payment questions
Both parties should retain appropriate proposals, invoices, payment confirmations, and scope approvals for their own recordkeeping needs. Unity Innovations does not provide tax advice through a consulting engagement or the website assistant. Clients remain responsible for their own accounting decisions and any tax treatment applicable to their circumstances.
For a payment question, use the contact information below and include the invoice reference, payer name, and the issue you need clarified. The inquiry form only displays a completion confirmation; it does not send a billing request or process a payment. Direct communication is needed if the business is to receive the question and respond.
Contact Unity Innovations
- advisory@unityinnovationsonline.com
- Address
- 1070 Ogden St, Denver, CO 80218
- Phone
- +1 970-708-6712